An 82-year-old man had to go for 18 days without medication after an airline lost his luggage
A couple, both 82, spent more than two weeks on vacation without their clothes and medication.
They had to borrow clothes from other passengers on their European river cruise.
The airline said their bags were in different countries and only retrieved one of their bags.
An American Airlines passenger had to leave for 18 days without medication and even longer without his clothes after the carrier lost his bags.
George Muir told Insider that he and his wife, both 82, had to borrow items from fellow passengers on a Viking River cruise in Europe last month.
“I had enough medication for three days in my bag,” Muir told Insider. “After that, I was without them. I have neuropathy in my lower legs and gout in my feet, so after a couple of days it started to hurt.”
The couple had been planning their trip since 2020, but it was canceled twice due to the pandemic.
Their first flight from Charlotte, North Carolina, to Philadelphia was delayed by a few hours, meaning they lost contact with Zurich in Switzerland.
They were rebooked on a flight to Lisbon, Portugal and had to wait there for six hours before they boarded another plane to Zurich. They realized their bags weren’t made after landing in Zurich. Insider verified the details of the couple’s trip.
“American Airlines was really bad at getting us there,” Muir said. “When we got on the Vikings cruise, their staff were great at helping us and making calls to the Americans to help us find our bags.”
The airline told them their bags were in Hamburg, then Lisbon and finally Amsterdam. Other passengers on the river cruise loaned the couple clothes and had to wash the few things they had in their bathroom sink.
“It was terrible and we had to wear jeans for five days,” Muir said. “It was hard to find clothes in the small villages where the cruise stopped.”
One suitcase was returned to the couple on August 6 but the other is still missing.
American Airlines did not respond to Insider’s request for comment.
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