These are the best and worst airlines
Travel consultancy The Points Guy came out with its annual ranking of the 10 best US airlines – and given the industry’s miserable performance recently, we wanted to see who was “the best of all”.
- Spoiler alert: It’s Delta Air Lines (more on that below).
why does it matter: Despite billions of dollars in government aid, understaffed airlines are still reeling from the pandemic, unable to keep up with the sudden surge in demand.
- Thousands of flights have been delayed or canceled, a trend that continued into the beginning of August, CBS News reports.
- Transportation Secretary Pete Buttigieg is counting on airlines to help stranded and late passengers, warning that new regulations to expand passenger rights may come.
From the note: The Points Guy’s 2022 rankings are based on airlines’ performance in 2021. And they don’t take into account this summer’s travel hell — which will feature in next year’s rankings.
details: TPG used graded scores to rate each airline relative to the others on a variety of criteria, such as reliability, experience, cost, and loyalty.
- Hawaiian Airlines was the most reliable, with just over 90% of its flights arriving on time in 2021. Delta ranked second for reliability but last for affordability.
- Allegiant had the worst in terms of delays and cancellations but tops it with luggage and wheelchairs.
- JetBlue, with its free Wi-Fi and seat backs, got the best cabin experience, while Delta and Alaska Airlines scored highly for lounge access.
- United has the widest road network and the best loyalty programme.
Bottom line: Here’s how they generally ranked:
- Jet Blue